If you click on the links below you will be able to access a copy of the policy, or will be directed to the relevant information.
Clicking on the link above will take you to Surrey County Council's guidance and complaints procedure, developed in consultation with parents and other stakeholders, and is intended to be a good practice guide that will apply to most general complaints received by schools. The aim of this procedure is to seek a resolution to a complaint and restore positive relationships. In the case of parental complaints the aim should be to arrive at a resolution that is in the best interests of the pupil and must also take into account the interests and special educational needs of all pupils in the school.
If any concerns are not resolved to your satisfaction, please complete a Stage 3 Complaint Form (available from the school office) and return it to the Chair of Governors c/o the school. The Chair of Governors or nominated governor will investigate and respond.
This web page undergoes regular review and more links to other policies may be added here. If you require information about any school policy not shown here please either visit the school and ask to view a copy or email firstname.lastname@example.org for more details. We apologise for any inconvenience this causes.